Managed IT & Support

Ongoing IT support, run by someone who knows your setup.

Managed IT & Support is WOLFTRAXX SYSTEMS looking after your team’s computers, accounts, email, network and security on an ongoing basis. You get one point of contact, a documented environment, and a monthly service plan instead of surprise repair invoices.

Choose this when you want an IT partner for day-to-day support rather than a one-off fix. If your need is a specific project (a new network, a server move, a Microsoft 365 migration), see Cloud & Infrastructure. If your business has field crews, multiple locations or industry-specific systems, start with Commercial IT. For accounts, devices and everyday tools, see Digital Workplace.

What a managed plan covers

• End-user helpdesk and remote support, with 24x7 monitoring and rapid response
• Endpoint protection through SentinelOne, plus managed firewall and continuous security monitoring
• Microsoft 365 management, including email and data protection and the licensing set-up
• Backup health testing every month, with backup and disaster recovery (BDR) included in Protect and Complete and available as an add-on to Foundation
• Hardware and device management, IT documentation and a monthly executive report
• Scheduled business reviews: annual on Foundation, twice a year on Protect, quarterly on Complete
• Access to the WOLFTRAXX Support Portal for requests and ticket tracking, and WOLFTRAXX SYSTEMS | Core for remote access and self-service backups

1. Foundation

   The essentials for every user: helpdesk, endpoint protection, firewall, monitoring and Microsoft 365 management, with remote support during business hours.

2. Protect (most popular)

   Everything in Foundation plus unlimited remote support, a scheduled quarterly onsite visit, password management, email security, phishing simulations, mobile device management and BDR.

3. Complete

   Everything in Protect plus unlimited onsite support, after-hours support for critical issues, image backups, and quarterly business reviews.

Plans are billed per user, per device (for shared workstations and kiosks) or per server, so you pay for what is actually in use. Microsoft 365 Business Premium is a required licence and is billed separately. Final pricing and scope are set in a written proposal for your environment.

How a new client starts

1. Talk it through. Call or email and describe your team, locations and the problems you want gone.
2. Review the environment. We look at users, devices, servers, vendors and what is already protected.
3. Agree the plan. You get a written proposal that names the plan, billing basis and anything excluded.
4. Onboard. We deploy the tools, document the environment and get your team set up on the portals.

What is handled separately

Hardware purchases, installation projects, migrations and some add-ons are quoted separately before work begins. Application-specific support stays with the software vendor; WOLFTRAXX SYSTEMS handles the IT around it and coordinates with the vendor. Coverage, response targets and support hours are stated in your proposal, and existing clients reach support through the WOLFTRAXX Support Portal or by phone.

Plan your IT support or talk with WOLFTRAXX SYSTEMS.