The right support. A clear monthly price.

Most IT providers make you ask. Here are the numbers.

Every plan includes monitoring and management through WOLFTRAXX SYSTEMS | Core, help desk support, managed updates, endpoint protection, and a scheduled business review. The difference between plans is how much is included versus billed as needed. A written proposal confirms the exact scope for your business; these are the published starting prices for new clients.

Microsoft 365 Business Premium ($25 per user per month) is required on every plan and billed separately. Prices are starting prices for new clients, plus applicable sales tax, confirmed in a written proposal.

What every plan includes

• Help desk and remote support through the WOLFTRAXX Support Portal, by phone, and by email.
• Monitoring, managed updates, and endpoint protection on every enrolled computer and server.
• A business review: annually on Foundation, twice a year on Protect, quarterly on Complete.
• Vendor coordination for internet, phones, printers, line-of-business software, and payment providers.
• Documentation of the environment, kept current.

Billed separately, on purpose

• Microsoft 365 Business Premium, $25 per user per month. Required on every managed plan: it provides the identity, device management, and threat protection the plans are built on. Annual commitment through our Microsoft Cloud Solution Provider licensing, billed monthly. Seats can be added any time and reduced at renewal. Microsoft Copilot is an optional $29 per user per month.
• Device Protection, $39 per device per month. For spare, seasonal, or secondary laptops alongside a managed plan: endpoint protection, monitoring, managed updates, and alerts, without help desk time. Not a standalone plan.
• Backup and disaster recovery on Foundation, from $199 per month. Included on Protect and Complete.
• Mobile device management on Foundation, $8 per user per month. Included on Protect and Complete.
• Onsite work outside the plan, $150 per hour.
• Written Information Security Plan (WISP) setup, $650 one-time, for tax, accounting, and financial offices covered by the FTC Safeguards Rule or Massachusetts 201 CMR 17.00. The annual review is included with an active managed plan.
• Projects, hardware, and anything outside the written scope are quoted separately. Prices are plus applicable sales tax.

Multi-year savings

5% off managed services with a 24-month agreement, or 10% with a 36-month agreement (licensing excluded).

How pricing is applied

• Per user covers one person and up to three of their devices. Per device is for shared, part-time, or seasonal machines. Both can be mixed in one proposal; no machine is counted twice.
• Plans can be mixed per device: the QuickBooks workstation on Protect for backup, the shop-floor PC on Foundation.
• Recurring services are billed monthly in advance by ACH autopay. Projects and hardware can be paid by ACH, check, or card with no card surcharge.
• Every signed proposal includes a pricing schedule showing each invoice for the full term, so there are no surprises.

Not sure which plan?

Start with Plan IT Support to map users, devices, and responsibilities, or start a conversation and we will put a written proposal together. Scope, responsibilities, and final pricing are confirmed in writing.