Frequently Asked Questions

All three are available. Per user fits offices where each person has their own devices. Per device fits shared workstations, kiosks, and floor or warehouse staff. Per server covers on-premises servers, including monitoring, patching, and backup. Many businesses combine them, for example per user for office staff and per device for shared machines.

Yes. Many clients run a higher tier for executives and a lighter one for general staff. Every employee needs to be covered by a plan, because a network is only as secure as its weakest endpoint.

Microsoft 365 Business Premium licensing is required for managed users and is billed separately from your service plan. WOLFTRAXX SYSTEMS is a Microsoft Cloud Solution Provider, so we handle procurement, setup, and ongoing management, and you get one vendor and one invoice. If you already have a Microsoft 365 tenant, we can take over its management after reviewing the setup and licensing.

We deploy our tools, document your environment, and set your team up on the WOLFTRAXX Support Portal and WOLFTRAXX SYSTEMS | Core. Most clients are onboarded within 5 to 10 business days. Equipment that is compatible and in good condition can be managed in place; anything that needs replacing is quoted before work begins.

Month-to-month and annual agreements are both offered, with preferred pricing on annual terms. We discuss what suits your business when we scope the proposal.

Submit and track requests in the WOLFTRAXX Support Portal at portal.wolftraxxsystems.com. Every request is logged, prioritized, and documented. You can also call 888.758.8577 during business hours, and critical issues should be reported by phone. The website's support checklist helps you gather details first; it does not submit a ticket.

The WOLFTRAXX Support Portal is where you submit requests and follow them through to completion. WOLFTRAXX SYSTEMS | Core is the secure client portal for remote access to your own machines and for reaching your backups without calling us.

Active managed clients are given a dedicated after-hours contact at the start of service. It is not listed publicly. What after-hours support covers depends on your plan and is stated in your proposal.

Response targets are set by priority and by plan, and faster targets come with higher plans. A response means a technician has started work on your request. It is a target, not a promise that the problem will be resolved within a set time.

File backup protects documents, folders, and data. Image backup captures a full snapshot of a system, including the operating system, applications, and settings, so a machine can be restored as it was. Backup and disaster recovery (BDR) stores full system images offsite so a whole environment can be recovered after hardware failure or ransomware. BDR is included in Protect and Complete and can be added to Foundation. We test backup health every month.

SentinelOne for endpoint protection, Keeper Security for password management and dark web monitoring, and Proofpoint for email security. Simulated phishing exercises and security awareness training are part of the higher plans. Which tools apply to you depends on the plan you choose.

Businesses in Connecticut, Rhode Island, and Massachusetts. Remote support covers most day-to-day needs; onsite work is scheduled as part of the plan or the project.

Yes, each has its own page. VoIP phone services run on partner platforms and are billed by the provider. Managed print is delivered through a print-program partner. Card payments are through North and Payanywhere, with account approval and terms handled by North. 3D printing covers prototypes, jigs, fixtures, and short-run parts.

A rough count of users, devices, servers, and locations; the applications and vendors you depend on; the problems that cost you the most time; and who administers accounts, network equipment, and backups today. Please do not send passwords, account numbers, or payment-card details when you first get in touch.