IT provider conversation guide
Ask better questions.
Compare answers, not just service names.
Use the same questions with each provider. Record their answer, where it is documented, and what still needs clarification. This worksheet is not an offer or a description of a particular WOLFTRAXX SYSTEMS plan.
Compare answers, not just service names. Use these questions in any provider conversation and write the answers down.
What is actually included?
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Users, locations, devices, and applications in scope are listed in writing?
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What is treated as a separate project?
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Who coordinates internet, software, phone, and printer vendors?
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Notes
How does a support request move forward?
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Where do staff send requests?
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Can staff follow progress on a request?
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Support hours and response arrangements are documented?
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Who owns communication when another vendor is involved?
Who owns the systems and the records?
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Who owns business accounts, licenses, domains, and admin access?
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Where are device records and documentation kept, and do we get a copy?
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Who approves access changes and keeps the contact list current?
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Who is responsible for backups and restore checks?
How will decisions stay visible?
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What is reviewed together, and how often?
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How are open issues and upcoming equipment changes recorded?
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Who approves proposed work before it starts?
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What happens to our data and documentation if we part ways?
Your answers stay in this browser only; nothing is sent to WOLFTRAXX SYSTEMS. When you are ready, start a conversation and bring the printed sheet.
Bring a short business brief.
List your locations, approximate user and device counts, important applications, current pain points, and decision owners. Avoid sharing credentials or confidential records in an initial inquiry.
Review our services, prepare a technology project brief, or start a conversation. Confirm the actual scope and arrangements in the applicable written proposal or agreement; this checklist does not establish them.